Frequently Asked Questions

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We can’t promise we have answers to all of your questions, but we’ll sure try! Filter your questions below by category to view the most frequently asked questions we receive.

Do you have a product question?

Thank you for your interest in Quilting with Marci Baker products!

We are currently tabulating the most common questions about our products.  Please use the form below to submit your question and we will reply back to you with our best answer!

Do you have a Quilting Question?

We’re glad you have questions!  We are currently tabulating which ones are the most common so we can post the most frequently asked questions here on this page.

In the mean-time, please use the form below on this page to submit your question.  We will reply directly back to you with our best answer, or any of our articles or blogs that have already been written on that subject.  

Do you ship internationally?

Yes! You can select the country you live in at checkout.

Does Cutting Edge work on Frosted Rulers?

Cutting Edge will not stick to frosted rulers, only smooth rulers.

Does sewing on machine without material cause damage to foot and dog feet. Example would be your finished sewing and you continue to sew to get threads long enough to cut. My thoughts are it would damage foot and wear dog feet out.

You can avoid this problem by using startie-stoppies. You can find more information on startie-stoppies by vising Maric’s blog at http://quiltwithmarcibaker.com/using-startie-stoppies-for-babies-first-quilt/.

How do I return a product?

Return of Merchandise Policy

We want you to feel totally satisfied when yosu order products from QuiltwithMarciBaker.com. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund of the purchase price.

We accept returns on new and unused items. Please follow these steps:

  1. Make sure your original sales receipt is dated within the last 30 days. Contact us. Check all returned items to be sure they are in new condition, including all original packaging.
  2. Include a copy of the original sales receipt. Please include your name, phone number, e-mail address, and sales receipt number.
  3. Highlight the item(s) you would like to return.
  4. Pack the item(s) securely and mail to: Alicias Attic, 204 N. Link Lane Alpha 7, Fort Collins, CO 80524.
  5. Shipping charges are not refunded. You are responsible for the return shipping fees incurred to send the item(s) back to us.
  6. We are not responsible for shipping charges or return shipping charges on returned items unless you receive the wrong item or are missing an item from your order.

If you have questions or concerns not addressed here, please contact us. Please include your name and phone number.

How do you clean the Sewing Edge?

Unfortunately with the adhesive there is no way to clean the Sewing Edge. One piece should last for several months.  Make sure you wipe the bed of your machine or bobbin cover before you place the sewing edge down.

 

I ordered a download.. When will I receive it?

You will receive a prompt to download your free pattern after you checkout.

I’m intending to buy your ABC 3D book and would like to know which Clearview triangle I should buy?

We would recommend the 8″ Clearview Triangle or the 10″ Clearview Triangle.  The 10″ is our most versatile ruler.

What are your main policies?

Privacy Policy

Here at QuiltwithMarciBaker.com your privacy is of utmost importance to us. Therefore, we will not sell, rent, share or loan your personal information to any third party.

Security Policy

QuiltwithMarciBaker.com has taken precautions to ensure the safety and security of your credit card and personal information through the use of 128-bit SSL encryption technology. In addition to your information being secure, all data we collect is protected against unauthorized access.

Errors and Omissions

All prices, pictures, and descriptions on this site are subject to change. QuiltwithMarciBaker.com maintains no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. QuiltwithMarciBaker.com is not liable for errors in prices listed on the site due to computer error or human error.

Shipping Policies

Shipping times and rates are only estimates and are not guaranteed. We cannot control occasional inventory shortages, shipping carrier delays, customs delays, weather delays, and other factors that can delay your shipment. However, we will do our best to get your product to you as soon as possible.

Order Fullfillment Policy

All in-stock items will be shipped within 3 business days. For out-of-stock items, you will be notified of any delay.

What if my product is damaged during shipping?

Shipping Damage Policy

IF DAMAGED IN SHIPPING: If your package arrives damaged during shipping, please refuse the package or return the package marked “Refused due to shipping damage.” You must then e-mail us so we can file a claim with Fed Ex or UPS. Please include your name, phone number, and sales receipt number. Failure to do so will result in loss of refund or replacement by Fed Ex or UPS.

KEEP PACKAGING: Save boxes, packaging material, and paperwork. Don’t throw anything away. These are required items for all return issues.

Where can I order Big Book of Building Blocks?

Unfortunately the Big Book of Building Blocks is no longer in print. Luckily the tumbling blocks pattern is now available in the ABC 3-D Tumbling Blocks… and More! book which you can purchase on our website.

 

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